We love working on custom orders made to your budget and specification. Whether it's a brand new piece or reworking of a treasured family heirloom, Michelle Oh will work closely with you in person or by email to make your jewellery dreams come true. You can see examples of past work here.

Past projects have seen our creations delivered to clients all over the world so you need not be based locally to commission a bespoke piece. Here's some information about the process.

  TIMELINE

The first thing you should know about bespoke commissions is that it takes time. 

We are constantly working to a schedule for multiple projects at a time, so please enquire as early as possible to avoid disappointment. Peak seasons like Christmas will always be extra busy, so turnaround times may be longer. If in doubt it is always better to enquire too early than too late!


 IDEAS & BUDGET

To begin the bespoke process please email the designer directly at info@michelle-oh.com with your general idea and requirements.

Give as much detail as possible, and if you have drawings or reference photos, these are always useful as starting points. 

Some key things you should consider are the following: Materials (Metal and Gemstones), and Budget. We can work with 9k, 18k gold in white, yellow and rose; platinum, and an endless array of gemstones. If you don't know what gemstones you'd like to use, give us a colour scheme to work towards and we can help suggest options that fit within your budget.

 DESIGN CONSULTATION

Most of the time the materials we end up using will be restricted by your budget. It is very important for us to establish your budget early on. This allows us to tailor our suggestions only to designs and materials which are achievable.

If you are based locally we may arrange a suitable time for you to come to the studio where we can discuss your ideas further. We will show you some existing designs which may be good starting points for your bespoke piece. You will also be able to see our in stock selection of coloured gemstones and diamonds.

Licensing rights for all designs produced belong to Michelle Oh unless otherwise agreed in advance and in writing.

 SIZING

If you are commissioning a ring, it is always useful to have an accurate ring size ready for us to work with.

We understand that sometimes this is hard to obtain, especially if you are commissioning a surprise gift or engagement ring. In such cases we will make the ring to a generic size and it can be resized later on for a small charge.

 PRICING

We can't give you a precise quote until we know the specifics of the design and materials we will be working with.

As a very rough guideline the cost of a simple bespoke 9k gold engagement ring with a sapphire normally starts from £700. 18k gold engagement rings start from £1500 while bespoke platinum engagement rings will start from £1800 onwards. 

Variations in price will depend greatly on a number of factors which include complexity of design, weight of metal, as well as the size, quality and quantity of gemstones required.

Diamonds will of course increase the prices considerably, but we do our best to work with the boundaries you give us.

 DESIGN & QUOTATION

We will present initial designs and ideas (usually between 3-6 options) for you to choose from. The chosen design will then be refined and developed further until you are satisfied. Once we have established a final design, you will be provided with a quote.

Please remember that we will not be able to change the design or materials once we begin making your piece, so it is important to make sure that all the details are correct before proceeding with your order.

If you wish you proceed with the order you will then need to secure the order by making payment. 

 PAYMENT

We will take an initial payment of 50% to secure your order. The remaining balance will be due upon completion of the piece before delivery.

A special custom order link will be created and emailed to you to submit your payment. Our preferred method of payment for bespoke orders is bank transfer (for those within uk), but we can also take card payments.

 MAKING PROCESS

Once we have received your order, we will begin making.

The making process for bespoke orders range according to the complexity of the job at hand as well as our current production schedule. In general please allow a minimum of 4 working weeks for us to complete your order before delivery. Due to high demand during peak periods like Christmas, please allow more time for bespoke orders to ensure timely delivery. You will be notified of the turnaround time in advance. 

Feel free to email us to check in on progress during this time, we will always keep you in the loop. 

 COMPLETION & DELIVERY

Upon completion, we will notify you by email and arrange collection / delivery of your finished piece. Photos and videos of your finished piece may also be provided if necessary. 

 RESIZING

We are happy to resize your Michelle Oh bespoke rings, please contact us with your request. There is a small charge of £25 to cover the cost of resizing, this already includes the cost of re-polishing and cleaning to ensure that the ring you get back looks as good as new.

You will also be responsible for the cost of shipping. We recommend you send your ring using a trackable method of delivery. For the return shipping please include a pre-paid and pre-addressed Special Delivery envelope.

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